Maintenance, Support & Consulting for Sputter and Evaporation Vacuum Coater Systems
Trusted by top research labs, universities, and high-tech manufacturers.
Desktop Coater Service Package — $1,250 Flat Rate
Comprehensive Maintenance for Sputtering & Evaporation Systems
This all-inclusive service ensures your desktop vacuum coater is running reliably, efficiently, and within spec. The $1,250 package includes:
1. System Evaluation (Value: $500)
- Full diagnostic inspection upon arrival.
- Root-cause analysis of performance issues
- ** If the system is non-functional and cannot be restored, only the evaluation fee applies
2. Standard Maintenance (Value: $750)
- Replacement of O-rings and gaskets to maintain vacuum integrity
- Lubrication and testing of bearings
- Verification of vacuum level and pressure performance
- Cleaning and calibration of vacuum gauges
- Full service report and pump-down graph provided
- ✔️ All service materials included (gaskets, seals, pump oil)
Shipping Instructions
- We provide detailed packing guidelines
- Customer is responsible for all round-trip shipping costs
- Optional shipping kit available for purchase
Remote Support & Consulting
Expert Help & Strategy—No Matter Where You Are
Starting at $175/hour
We offer flexible, expert-led support for technical issues, system optimization, and process development.
Services Include
- Troubleshooting & diagnostics
- Vacuum performance evaluation
- Thin-film process optimization
- Pre-purchase consultation & retrofit planning
- Remote training or configuration guidance
First Hour Free — Scoping & High-Level Diagnosis
Your first hour is free, dedicated to:
- Understanding your system and goals
- Performing high-level diagnostics
- Scoping your issue or consulting need
- Recommending next steps (remote or onsite)
- You’ll be notified before any billable time begins.
Onsite Field Service
Skilled Technicians at Your Location
For large or complex systems, we offer onsite service nationwide. Available for:
- Full-system repair and calibration
- Installations, upgrades, or rebuilds
- Custom retrofits and performance tuning
- Onsite training for lab staff
📍 Available across the U.S.
Vacuum Coater Contracts & Subscriptions
Service Contracts
Preventative Maintenance & Priority Support for Critical Equipment
Ensure long-term reliability with a customized service agreement:
- 1–2 scheduled maintenance sessions per year
- Priority response for urgent issues
- Discounts on parts, labor, and support
- Optional remote diagnostics and performance tracking
- Includes basic remote training as needed
Remote Support Subscriptions — Starting at $85/month
Proactive, Priority Support When You Need It
Perfect for academic settings and labs without in-house maintenance teams or with multiple systems in use.
- Up to 4 hours of remote support per quarter
- Priority response within 1 business day
- Regular system health reviews
- Discounted rates for overages and add-ons
Ready to get Started?
Call us at (973) 647-8625